Tài Khoản Khách
ngày 12 tháng 9 năm 2024
We've got in after a long flight + car ride to the hotel on a Saturday evening (around 22:00) with two kids (5 and 2 years old) You can imagine how we felt, when we got our room which was a moldy, musty one which was not even close to a 5 * hotel experience... (room 3201 btw, stay away if possible). Not a good start I would say Went to reception and I was told to come back in the morning as there were no available rooms, but after breakfast they will give us a different room. (They were not surprised at all btw about the moldy bathroom, door and couch in room 3201) The next day after breakfast I was told that if I we wait one more night, we will get an upgraded room ( a family suite), so we've slept in the moldy room with the kids one more night. Truth to be told, they finally gave us the family suite, but the feeling was that the hotel staff tried to see if we would be ok with a moldy, musty room in the first place... I don't even understand how that (and maybe others) room is even there, in a 5* resort So the fact that they upgraded us free of charge was nice, however, the taste in our mouths was already set as the first two nights were horrible, resembling more to a 3* hotel experience. The beach and the water was excellent, the kids loved every minute of our stay there. Otherwise, the food was nothing special, the usual all inclusive menus with little changes here and there each day. Oh, we could not find a reasonably good coffee anywhere on the resort, so if you are a coffee lover, be prepared for average to low quality coffees. The staff is not that friendly, but I think this is more of a Greek characteristic. All in all, our week long trip was nice, but I think the hotel should have only 4 stars tops! P.S.: Whoever is dealing with the resorts gardens should get a raise, that's one thing that I would say deserves 5 stars!
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